Return Policy

We believe that a pleasant shopping experience extends beyond the moment of purchase to include our after-sales service. That is why we offer a 30-day return guarantee, allowing you to shop with confidence.

If the item you receive does not meet your needs, you may apply for a return within the specified timeframe, provided the item meets our return criteria.

You have 30 days from the date of delivery to request a return.
To ensure a smooth refund process, please keep the item in brand-new condition—unused, unwashed, and free from damage—and retain the original packaging, tags, and accessories. If the item includes a hygiene seal or liner, it must remain intact and unremoved.
Once we receive and inspect the returned item and confirm it meets these conditions, we will process your refund.

Requesting a return is simple.
When submitting your request, please provide your order details. Once approved, we will email you detailed return instructions and the return address. Please ship the item back according to the email guidelines and keep your shipping receipt for future reference.
To avoid delays in processing your refund, please do not ship the item back without prior confirmation.

To ensure the best shopping experience for all customers, returns or refunds are not available in the following cases:
Requests made more than 30 days after delivery;
Items that have been used, washed, damaged, or altered;
Items missing original packaging, tags, or accessories;
Items with hygiene seals or liners removed;
Customized items or items marked as non-returnable;
Items not purchased from this official website.

If you receive an item with quality defects or shipping damage, or if the item does not match your order, please contact us within 24 hours of delivery and provide your order details along with photos of the item.

Once the issue is verified, we will arrange a resolution as quickly as possible and cover any reasonable return shipping costs incurred.

We do not currently offer a direct exchange service.
If you wish to change the size, color, or style, please apply for a return first and place a new order for the desired item once the refund has been processed.

Once the returned goods arrive at the warehouse and undergo inspection, we will process your refund request as soon as possible.
Upon approval, the refund will be issued to the original payment method used for the order; processing typically takes 7–10 business days. The actual time it takes for funds to appear in your account may vary depending on the processing speed of your payment provider or issuing bank.

To ensure a smooth return process, please note the following:
Do not send items back to the original shipping address; please use the address provided in the return approval email.
Please pack the return items securely to prevent damage during transit.
We recommend keeping the return tracking number for your records to monitor the shipment status.
If the returned items do not meet our return criteria, we may be unable to process a refund and may ship the items back to you.

If you have any questions regarding your order, the return process, or the status of your refund, please contact us at vaynox@ecareemb.com.